EXISTENCE

Privacy Policy

Effective Date: August 19, 2025

‍

‍

Please click here for a printable PDF version of this notice.

This Privacy Policy describes how Existence LLC (“we” or “Existence”) collects, uses, shares and protects personal information when you interact with our websites (www.existence.io) or mobile apps, emails we send, social media accounts, and online services (our “Services”). This Privacy Policy explains the following:

  • The personal information we collect
  • How we use artificial intelligence with your information
  • How we use your personal information
  • How we share your personal information
  • How we protect and store your personal information
  • Retention of your personal information
  • Your privacy options
  • Children’s information
  • Updates to this Privacy Policy

Please note that this Privacy Policy does not apply to non-Existence websites or services that state that they are offered under a different privacy policy. Please review the privacy policies on those websites and applications directly to understand their privacy practices. For specific information about how we handle consumer health data, including sleep and wellness information, please also review our Consumer Health Data Policy.

For questions about our privacy practices, contact us at: privacy@myexistence.com or write to us at:

Existence, LLC, 1801 Century Park E, Suite 700, Century City, CA 90067, Attn: Legal.

The Personal Information We Collect

Depending on the nature of your interaction with Existence, we may collect personal information as follows:

  • Directly from you, when you provide information to us or interact with us:
    • Contact information and any other information you choose to include when you communicate with us via e-mail, mail, phone or other channels.
    • Profile and subscription information, such as a username and password, your name, mailing address, e-mail address, phone number, date of birth, and usage and subscription preferences, which may include signing up to some of our Services or communications from us.
    • User Content you may provide via the Services, including photos videos, energy ratings, wellness notes, and time/activity classifications.
    • Transactional information including payment information and payment history if you engage in transactions through the Services.
    • Any additional information you choose to provide us, including questions and feedback.
  • Automatically from you, when you utilize or interact with our Services;
  • Device information and online user activity when you utilize our technology platforms, as described in the next section.
  • From third parties:
    • If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. This includes:
      • Calendar data from Google Calendar API, which may inadvertently contain personal information such as appointment details, location data from calendar events, or other personal information you include in calendar entries.
      • Health and wellness data from Apple HealthKit or other similar integrations, including sleep metrics, activity data, and other health information you authorize
      • Wearable device data from services like Oura or Garmin, including sleep duration, sleep quality, activity metrics, and other wellness data.

You can stop sharing the information from the other service with us by removing our access to that other service.

  • Information about your interests, contact information, demographic information, and marketing inferences, from third party sources that provide consumer data, social networks and other sources of publicly available data.
  • Information about the marketing and advertisements you have seen or clicked on, from online advertising companies.

Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction on our website; Existence does not itself collect or store payment card information.

How We Use Artificial Intelligence

We use artificial intelligence (“AI”) and machine learning technologies to analyze your data and provide personalized wellness insights. This section describes how AI is integrated into our Services:

  • AI Processing
    • We use third-party AI services to process your health, sleep, calendar, and activity data to generate personalized insights and recommendations.
    • AI analyzes patterns across our four pillars (life, health, sleep, and work) to help you optimize time and energy.
    • User-generated content like photos and videos may be processed by AI to provide relevant insights.
  • AI Limitations
    • AI-generated insights are for informational purposes only and are not medical advice.
    • AI outputs may not always be accurate or complete.
    • We recommend reviewing AI-generated insights critically and consulting professionals for important decisions.
  • Your Control
    • AI processing of your data for insights generation is retained for 30 days, after which it is deleted or anonymized.
    • You maintain ownership of your content; we only use it to provide Services and improve our AI systems using anonymized, aggregated data.

Online User Activity, Cookies and Information Collected by Other Automated Means

When you interact with the Services, certain information about your use of our Services is automatically collected. This includes:

  • Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses);
  • Device Information including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, and the device's telephone number);
  • Location information where you choose to provide the website with access to information about your device’s location;

Much of this information is collected through cookies, web beacons, and other tracking technologies, which may be operated by our partners who assist us in collect information about usage of the Services, serving ads, or providing other services to you. For example, we use Google Analytics to collect usage details. You can learn more about privacy and Google Analytics by visiting https://support.google.com/analytics/answer/6004245, and opt out of collection of your data by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. We may also use cookies set by other third-party services.

You may be able to opt out tracking by cookies or control how information collected by cookies is used via a number of means, as described below.

Your browser or device may include “Do Not Track” functionality; please note that we do not respond to such signals. However, our website is designed to honor Global Privacy Control signals.

How We Use Your Personal Information

We use the personal information we collect from you for the following purposes:

  • Provide our Services to you, including maintaining your account, managing any purchases or transactions, and providing information related to the products and services you have purchased. We also use your information to make inferences. Here are some examples:
    • Based on your sleep data that we obtain from third parties you connect to the Services, we may make inferences about your sleeping patterns and provide you with customized insights to help you improve your sleep and daily rhythm.
    • We may personalize goals and strategies for effectively designing time, managing energy and maximizing joy based on the goals you previously set and your historical data (calendar, activity, etc.) submitted to the Services.
    • We analyze your data across our four pillars (life, health, sleep, and work) to provide insights about your tie allocation and energy patterns.
    • We use AI to process your combined data sources to generate personalized wellness recommendations and insights.
  • Interact with you, including responding to your requests, providing customer support, providing information about additional products, services, and promotions that may be of interest to you, and informing you about important changes to this Privacy Policy, our Terms, our Consumer Health Data Policy, or other policies.
  • Tailor the content we display to you in our Services and communications, including advertising.
  • Manage, operate, and improve the Services and grow our business, including monitoring the performance of our Services, understanding our customer base and the effectiveness of our marketing, events, promotional campaigns, and publications, developing new products and services, improving our AI models and algorithms, and diagnosing or fixing technology problems.
  • Comply with legal requirements and industry standards, detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and protect the rights of Existence, you, or others.

We may use and share information in an aggregated or de-identified manner data at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.

How We Share Your Personal Information

  • Service Providers. We may share your information with service providers that we believe need the information to perform a technology, business, or other professional function for us such as billing and collection, IT services, maintenance and hosting of our Services, payment processors, marketing partners, accounting, auditing, and tax services, AI and machine learning services, and other professional services.
  • Analytics Partners. We partner with analytics providers, who collect information via tracking technologies on our websites to assist us with measuring visits and traffic on our websites so we can measure and improve the performance of the sites.
  • Advertising Partners. We partner with third parties who assist us in serving advertising regarding the Services to others who may be interested in the Services, or who use cookies to display interest-based advertising to you on the Services. These third parties may use tracking technologies to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and target ads. Third parties may allow other companies to access information about you so that they may market other products you may be interested in.
  • AI Service Providers. We share your data with third-party AI providers who process your information to generate wellness insights and recommendations. These providers are contractually obligated to protect your data and use it only for providing services to us.
  • Social Media Platforms. If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. To control this sharing of information, please review the privacy policy of the relevant social media platform.
  • Affiliates. We share information with other entities in our corporate family, for purposes consistent with this Privacy Policy.
  • Corporate Event. We reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.
  • Legal. We share information where necessary to comply with applicable law, to respond to requests from law enforcement agencies or other government authorities or third-parties, as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.

How We Protect and Store Your Personal Information

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf. We implement industry-standard encryption for data in transit and at rest, and maintain strict access controls for consumer health data.

If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries.

Retention of Your Personal Information

We will retain your personal information for as long as is necessary to complete the purposes for which it was collected, or as may be required by law.  

Your Privacy Options

You may have certain choices when it comes to how we collect and use your personal information:

  • Account Information. Please visit your account to update your personal information and payment method. You can also manage your AI processing preferences and health data sharing settings in your account.
  • Email Marketing. If at any time you no longer wish to receive marketing communications from us, you can click the unsubscribe link at the bottom of any email or email us at: privacy@myexistence.com.
  • Health Data. You can manage which health data sources are connected to our Services and revoke access at any time through your account settings or the third-party service.
  • Online Activity Tracking and Interest-Based Advertising. You have several options to either prevent our collection of information regarding your online activity, or prevent third parties from using such information from being used for interest-based advertisements:
    • You may modify your browser setting to disable or reject cookies across the internet; but if you do so, some features of our website or Services may not function properly or be available. If you are visiting the Services from a mobile device, the operating system of the device may offer you options regarding how the device collects and uses your information for interest-based advertising. Please visit https://thenai.org/opt-out/mobile-opt-out/ for more information.
    • You may be able to prevent third parties from using your information for interest-based advertisements across the internet by visiting http://www.networkadvertising.org or http://www.aboutads.info. Please note this does not opt you out of being served ads, nor will it prevent the receipt of interest- based advertising from other companies that do not participate in these programs.
  • SMS Marketing. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving commercial text messages via by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. If you opt-out, we may still send you messages regarding the status of your orders and other service-related communications.

Children’s Information

We do not knowingly or intentionally gather personal information about children. If we have inadvertently collected the personal information of a child under 16, or equivalent minimum age depending on jurisdiction, a parent or guardian of that child may contact us at: privacy@myexistence.com to request that we delete the information from our records or otherwise cease the use of that information.  

Updates to This Privacy Policy

We may make changes to this Policy from time to time. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Policy.

‍