Thank you for being a Founding Member. We're keeping this simple: if Existence isn't right for you, we'll issue a refund.

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Subscriptions purchased directly from Existence (via Stripe)

You can cancel and request a refund directly from your account settings inside Existence, no email needed. Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer.

• A full refund is available within 30 days of your initial purchase, whether you're on a monthly or annual plan. When a refund is issued, your subscription is canceled, and access ends immediately. You can cancel directly from Settings under Subscription within Existence. Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer.
  
  
• Cancellations outside of the refund window. You can cancel at any time in Settings to stop future renewals. Your access will continue until the end of the billing period.

Subscriptions purchased through Apple In-App Purchase

• If you subscribed through Apple, you can cancel by navigating to Settings > Subscriptions on your device.
  
  
• Refunds are handled directly by Apple under their refund policy. We're not able to issue refunds for App Store purchases. To request a refund from Apple, visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.

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Questions?

If you have questions or need help with something not covered above, reach out to support@existence.io and we'll help you out.

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